Who we are
Hermanus Public Protection (HPP) NPC is the management body of the Hermanus Special Rating Area, it is the HPP’s aim to improve the public environment to the benefit of all by supplementing municipal services, determined by the community, to ensure, in a sustainable manner, a safe, healthy, caring and clean environment for residents and visitors.
Personal information (PI) is information about a data subject, who is an identifiable living natural person (i.e. you). PI does not include any anonymous, de-identified, or statistical information that cannot be linked back to you.
We want you to understand who you are sharing your PI with, what kind of PI we are processing and how
we use it.
We will not process your PI except as set out in this policy.
You consent to us processing your PI in accordance with the provisions of this policy in accordance with the lawful purpose. This policy does not limit or exclude any of your rights under the Act.
Changes to this Policy
We may change this policy from time to time.
What type of Personal Information do we collect
Directly from you:
If you subscribe to HPP WhatsApp Updates or Report an incident the PI that may be collected from you is:
- Your name, cell phone number, email address, the information included in your message and any images you may attach.
If you apply to become a member of the HPP NPC the PI that may be collected from you is:
- Your name, ID or Passport Number, Name of the Trust your property is registered under, your erf number and physical address, your email address, cell phone number and postal address.
Automatically when you use the the HPP website
- Your IP address and time and date of your form submission.
Why to we process your Personal Information (the “lawful purpose”)
We process your personal information to:
- Provide you with information on the HPP services and performance
If you choose to opt in and share your Personal Information, this will allow us to:
- Contact you by email or cell phone;
- Send follow up messages by email or cell phone;
- If you apply for membership of the HPP NPC, in terms of the Memorandum of Incorporation of the HPP NPC you will be entered into the NPC’s Membership Register; and
- for any other purpose authorised by you or the Act.
Who we share your data with
We will not publish or sell any personally identifiable information.
Your PI may be shared with persons who provide services to us (e.g. research services or hosting, maintenance and support of the technologies used to provide this channel), to the extent necessary for those persons to provide those services to us. Those persons may be located outside of South Africa.
This may mean your PI is processed outside of South Africa. We will only share your PI for a lawful purpose.
Protecting your Personal Information
We will take reasonable steps to keep your PI safe from loss, unauthorised activity, or other misuses. We are legally obliged to provide adequate protection for the PI we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your PI, we cannot guarantee the security of your information transmitted through this channel; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Accessing and correcting your Personal Information
Your rights are fully set out in the Act, these rights include the right to be notified that PI is being collected, access your PI that we hold and to request a correction to, destruction of or deletion of your PI. Before you exercise these rights, we will need evidence to confirm that you are the individual to whom the PI relates.
If you want to exercise any of the above rights or complain, email us at firstname.lastname@example.org. Your email should provide evidence of who you are and set out the details of your request (e.g. the PI, or the correction, that you are requesting).
If you are a resident in South Africa, you can lodge a complaint to the Regulator completing the form as prescribed. There is no charge for lodging a complaint.